What does it take to turn a bold vision into reality? A South African university asked: How can we meet customer expectations while laying the foundation for a world-class, modern institution? To answer, they turned to Value Management.

In Phase 1, a cross-functional group of senior leaders surfaced 94 core issues, and developed 7 strategic priorities, of which ‘Drive Change’ and ‘Deliver Value’ were the most impactful.

Phase 2 focused on cascading these priorities into the largest division: Operations & Maintenance, home to 1,000+ employees across units like Transport, Retail, and Environmental Services. A new objective was set: achieve 85%+ customer satisfaction. This goal was underpinned by three clear imperatives:

  • Understand the Customer (via Value Driver Trees and KPIs)
  • Capacitate the Value Chain  (through a deep diagnostic of functional bottlenecks)
  • Achieve Performance (by documenting roles and accountability through RACI)

These were all anchored around functions and integrated through a new divisional PPMO, enabling focused and consistent execution. Early results include stronger collaboration, greater leadership accountability, reduced silos, and a shift from reactive tasks to intentional, outcome-driven delivery.

Speaker

Konrad Bindeman

Founder, Cascade Solutions | Value Strategist | Integral Coach

Konrad helps leaders translate complexity into clarity – so they can deeply understand their organisations and act with purpose. He is the founder of Cascade Solutions, a consultancy that blends systems thinking, strategy facilitation, and Value Management methods to improve organisational performance.

With a background in industrial engineering, Konrad is a certified Professional in Value Management (PVM) and an ICF-accredited Integral Coach. Over the past decade, he has worked across universities, utilities, infrastructure, and public service sectors, helping leadership teams move from high-level intent to practical, measurable impact.

Konrad designs high-engagement processes that bring alignment, surface what matters, and foster a shift from reactive to outcome-driven cultures. Whether running strategic workshops, supporting operational transformation, or coaching professionals, he brings a calm, analytical presence and a commitment to long-term value.

Moderator

Mark Cawood
Global Head of IPMA SIG Project Management Office

Organizer: Project Management Office
Date and time: February 11, 2025, 2pm CET
Format: webinar
Duration: 1h
Number of CPDs: 1.5
Mode of delivery: online
Ticket price: Free